"The most immediate result of implementing Autonomy technology has been to reduce the time taken to get information from a hard drive from two to three weeks to three hours."
Josh Ellis, CIO, Serious Fraud Office
Interaction Control Element (ICE)
Customer and client communication is occurring through an increasingly diverse set of channel vehicles such as: websites, blogs, email, chat, social networking sites, phone, CRM applications, and collaboration tools. This array of channels only amplifies the risk of insider theft, fraud, and data loss by providing easier access to highly sensitive information and generating data that resides outside of corporate compliance and governance strategies. Autonomy Interaction Control Element (ICE) simplifies compliance with industry regulations, data privacy laws, and litigation requirements by understanding the meaning of employee interactions with customers, websites, or desktop applications and enabling organizations to effectively monitor and control sensitive corporate and client data. With Autonomy ICE, businesses can ensure customers, clients, regulatory bodies and legal agencies that they are operating ethically and responsibly.
Autonomy ICE is a real time policy-based solution for information security and compliance, protecting sensitive information through data masking and muting, triggers and alerts. ICE brings meaning-based computing to the desktop, addressing customer-sensitive interactions to prevent fraud, protects an organization's intellectual property and reduces impact to its brand.
Product Features
- Unified Activity View - Monitors server, desktop, and system events and forms a conceptual understanding of employee activity, whether they are speaking with a customer or accessing a helpdesk application
- Fraud Detection - A combination of policy-based triggers and intelligent Meaning Based Computing technology identify any fraudulent or suspicious activities taking place within the organization
- Data Leak Prevention - Understanding the meaning of all interactions also enables Autonomy ICE to recognize potential intentional and unintended data leaks to control intellectual property and information misuse
- Customizable Triggers - A broad array of options for establishing event triggers for various functions, such as activating a recording, attaching a classification to an interaction, or alerting managers when specific types of interactions occur
- Automatic Capture - Intelligent data capture, tagging, classification, and compliance for voice, email, IM interactions and all related metadata within a centralized policy server
Product Benefits
- Relevant Interactions - Capture only relevant interactions based on defined business parameters
- Performance Improvement - Increase business insight by analyzing critical business data within captured interactions and support workforce management initiatives such as workforce optimization and employee productivity
- Compliance - Manage recorded audio and text interactions in line with compliance obligations
- Centralized and Accessible - Centralized policy server with trigger customization and definition directly from any browser-based interface
- Application Independence - Allows the solution to trigger alerts from any application, including CRM and helpdesk suites, email and instant messaging systems, and browser-based applications
- Low Total Cost of Ownership - A streamlined, minimal network resource solution that installs quickly and easily with user-friendly setup, trigger customization and management tools
Product Differentiators
- Understanding Meaning - The ability to interpret the meaning of all interactions enables Autonomy ICE to recognize potential data leaks that may not have been defined by the end-user
- Proactive Policy Enforcement - Real-time blocking, quarantining and routing of information to enforce information risk policies
- Application Independent - Application-independent architecture works with all software and web based applications allowing the solution to trigger alerts from any application
- PCI Compliance - Set triggers to identify sensitive materials within interactions and automatically mask or mute the information to comply with the Payment Card Industry Data Security Standards and protect customer-sensitive data
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