"The most immediate result of implementing Autonomy technology has been to reduce the time taken to get information from a hard drive from two to three weeks to three hours."
Josh Ellis, CIO, Serious Fraud Office
"Autonomy has a deep understanding of the unique requirements of the legal technology market"
Robert Meadows, CIO, Bingham McCutchen
"Autonomy's complete platform really helps us take a more proactive and strategic approach to eDiscovery."
Ron Williams, Sr. Corporate Counsel, Head of Litigation Services, McAfee
"Fastest growing full service EDD supplier among the Am Law 200."
ALM Research's ranking of America's top 200 revenue grossing
"World's Hottest Enterprise Software Company"
"Control of an organization's information assets is key to its future performance."
"Our feeling for Autonomy is, essentially, that it has brilliant technology."
"Autonomy enables us to go beyond simple search to the processing of human-friendly content automatically and in real time."
Mark Reisz, CEO, Knipsel Info Service
"Autonomy leads by a wide margin."
Barry Murphy, Forrester Research
"The move most certainly positions Autonomy as the leader in the legal and compliance market."
Jim Murphy, Research Director, AMR Research
"Autonomy in a class of its own....Banks and other companies are now facing increased scrutiny of their electronic records, and are turning to Autonomy's software to ensure they comply."
"Scrittura is already reducing the 'paper chase' in our derivatives documentation group."
Manolo Bernardo, Assistant Vice President, Commerzbank
"Developments in the global regulatory and legal environment are compelling many corporations to start taking a unified approach to IT governance, IT compliance and IT risk management..."
Vivian Tero, Research Manager, Compliance Infrastructure, IDC
"Autonomy's ability to enable law firms to seamlessly collaborate with corporate clients may allow us to speed timeframes and reduce costs in eDiscovery"
Michael E. Lackey, Jr., Partner, Mayer Brown, LLP
"Autonomy's platform is enabled to handle the scale, complexity and speed required to succeed in the modern era."
Information Management Magazine
The healthcare industry is undergoing dramatic changes worldwide. With increasing regulation and stricter cost containment policies, healthcare and insurance companies are being pushed to streamline and modernize business process, manage information overload and introduce tighter controls for patient privacy.
The American Recovery and Reinvestment Act (ARRA), which came into force in 2009 is key driver in the move towards modernization. This act stipulates that healthcare institutions adopt Electronic Health Records (EHRs) and modernize IT infrastructures. To this effect, the UK, for example, is aiming to have all NHS medical records digitized by 2015.
Across the industry, stakeholders are driving to streamline their business processes and reduce operational costs. Insurance companies and Healthcare Payers are fighting to combat the cost of reimbursement. Healthcare Providers need to deliver accurate and timely information to authorized caregivers and researchers to expedite patient care diagnosis and treatment. They also are striving to enhance their medical knowledge, improve clinical workflow, and increase productivity to speed time to treatment. Life Sciences and Medical Research seek to accelerate research collaboration and information flows from discovery through clinical trials, drug approval, and product launch – safeguarding intellectual property while meeting global regulations. By streamlining business processes, and improving knowledge management and collaboration, R&D efforts are dramatically enhanced. In addition, healthcare organizations can avoid the legal and financial penalties resulting from data breach and misuse.
Another big shift in the field of healthcare is enhancing patient communications. Autonomy's unique meaning-based technology is revolutionizing the healthcare industry with the ability to understand all unstructured information – including calls, digital images, emails, and more – which brings automation to the digitization, classification, process and retrieval of all patient information and communications.
Autonomy's unique meaning-based technology enables medical experts to accelerate research collaboration, and significantly enhance patient service and communications.
Autonomy's core infrastructure software, the Intelligent Data Operating Layer (IDOL), can extract meaning from patient-doctor communications, clinical trials, medical research and a plethora of others. The product delivers alert notifications to medical experts whenever a notable event occurs, such as when important new content is posted online, a growing number of the same product praise or complaint is detected online or in the contact center, or inaccurate information is disseminated to a large audience. By having a real-time pulse on activity across a broad range of channels, healthcare professionals can deliver better service more efficiently.
IDOL also automatically stores an accurate and multifaceted understanding of every patient, based on powerful profiling operations. This ability enables IDOL to automatically match patients with similar interests and uncover communities of knowledge. Summaries for each patient can be generated that relate to the context of a healthcare provider's or insurance company's original inquiry – allowing the most applicable dynamic report to be provided for a given situation. Autonomy's enterprise search capabilities automate the retrieval, processing, and management of information across any size organization.
IDOL is connected to over 400 content repositories and supports over 1,000 file formats, uniquely able to aggregate and index any form of structured, semi-structured and unstructured data into a single index, regardless of where the file resides. Not only does this include all popular word processing, spreadsheet, and presentation formats, but is able to bring meaning to medical files such as Dicom.
Autonomy's intelligent BPM solution is able to streamline business processes such as invoice processing, claims processing and access to customer information. It combats the growing cost of reimbursement processes through improved data accuracy and enhances records management to facilitate compliance. Autonomy removes the manual need to fill out paper work, and then enter in the data manually. Healthcare providers are able to store all old information into a database through using Cardiff's LiquidOffice suite of products. LiquidOffice eForms provide a rich same-as-paper experience online. This saves cost and eliminates the time spent on paper processing, filing, and data storage.
Urgency is critical to the healthcare industry. Autonomy's BPM solution provides automatic routing of electronic documents, coupled with electronic workflow, moving documents quickly to employee work queues. This process, which often used to require an overnight turnaround, has been reduced to just a few hours. LiquidOffice automates all aspects of both paper-based and web-based document-centric business processes, delivers significant cost reduction, accelerated processes and an improved customer experience.
Digital healthcare brings the promise of significant improvements in the speed and effectiveness of patient care and reduced errors and costs among others. However, according to the latest statistics from the Healthcare Information and Management Systems Society, only 0.5% of US hospitals currently have a complete EMR (electronic medical record) to provide consistency and continuity across medical records, conditions and patients.
Autonomy's Records Management solution supports many key healthcare related activities by ensuring that patient information is efficiently controlled and is discoverable and quickly accessible. Records Management ensures that controlled information is only accessible to those with the right of access and that it is retained according to corporate and legislative rules after which it is appropriately disposed of. Autonomy delivers the most robust Archiving solutions either on premise, or as a hosted, cloud-based offering.
Healthcare professionals benefit from a single, centralized view of all records, meaning-based retrieval and processing, mapped security with multiple simultaneous logins, seamless integration with existing hospital systems, as well as automated Compliance and Information Governance.
Data privacy is an immense issue that continues to grow as individuals increasingly exchange personal and financial information with companies through various channels. Information collected and held within the enterprise is constantly at risk of being compromised, and watchdogs continue to report increases in insider theft and data leaks.
Autonomy Interaction Control Element (ICE) monitors server, desktop, and system events and forms a conceptual understanding of employee activity, whether they are speaking with a patient or accessing an application. A combination of policy-based triggers and intelligent Meaning Based Computing technology allows ICE to identify any fraudulent or suspicious activities taking place within the organization
More than ever, patients communicate with their doctors through multiple channels: email, phone calls, videos and instant messaging, creating an overload of information and prompting the need for the adoption of next-generation solutions capable of extracting meaning and value from this “human-friendly” information. Only Autonomy can help healthcare providers link these channels of communication to discover, monitor, analyze, classify and secure information to provide the highest level of patient services possible.
Vanderbilt University Medical Center (VUMC) is a multi-location healthcare facility in Nashville, Tennessee, providing comprehensive healthcare to the community with the focus on innovation in patient care and physician and nurse education. VUMC is a leader in medical education, research, and patient care in the Southeast.
In 2002, the IT department at VUMC migrated from Lotus Notes to MS Exchange, and for the two year period following this migration, the healthcare network experienced exponential email storage growth. Quotas were quickly overrun and large mailboxes caused stability problems within the email system. The IT department started to look into email archiving software as a way to offload the servers and restore stability to the messaging environment.
VUMC chose Autonomy for its archiving platform. Based on VUMC research, Autonomy's Enterprise Archive Solution (EAS) software was the most cost-effective solution for the medical center. As a result of the Autonomy implementation, VUMC is able to better manage its email storage growth and improve disk storage management and systems stability within its messaging environment. Email became more manageable cutting it from an 8% growth rate to 1% per month. The IT department believes that without Autonomy EAS, the size of VUMC's email storage would have prevented it from successfully completing full backups during its allotted backup window.
Bruno Independent Living Aids is a durable medical equipment manufacturer that receives 300 work orders per day for custom products. Initially Bruno managed this work order process by manually routing orders through the organization, causing delays and stress on the production team. The issue was identified and a plan was put in place to resolve the slow down. The plan encompassed meeting quality control demands by pursuing ISO 9001 certification. ISO standards contribute to making the development, manufacturing and supply of products and services more efficient, safer and cleaner. The requirement for ISO certification is that documents have to be controlled, meaning Bruno had to track the routing of the documents, signatures and date stamps confirming all orders were processed through the appropriate channels and approvals. Bruno also realizes it is time to eliminate the manual process and implement an automated solution across the organization.
To eliminate the manual paper-based processes Bruno selected Autonomy Cardiff's intelligent document management repository, transforming Bruno's paper audit trail into an electronic workflow solution. A web-based solution, Autonomy enables Bruno's employees to use a standard Internet Browser to automatically route, track and approve the more than 300 work orders received daily at every stage of the sign-off and procurement process across Bruno's three locations. Autonomy facilitates the transfer of electronic forms and documents through the different approval steps and retains electronic signatures and dates of approval.
As a result, by automating the sales order process, Bruno has reduced its average order processing time from eight to under two hours, enabling them to get orders to the shop floor and fulfill orders more quickly. Bruno is also using Cardiff LiquidOffice to develop intelligent electronic forms, which have already increased operating efficiency from product order to delivery by threefold. Bruno has improved its accuracy and tripled sales orders processing efficiency, offering the company far more than just a 6 hour reduction in processing. Bruno Independent Living Aides
Kaiser Permanente is the largest non-profit health plan in the US, providing healthcare for more than 60 years. Kaiser Permanente is known for its strong social purpose, physicians' responsibility for clinical care, and an enduring cooperation between its health plan and medical groups. However, they do face business challenges.
Northern California Kaiser members rely extensively on the NCAL pharmacy call center. The contact center frequently handles prescription orders, which means agents typically interact with ailing, frustrated, or elderly members that require specialized attention. A phone survey, manually conducted by another department, found the satisfaction rating of members calling into the contact center was 89% out of 100. However, the phone survey only resulted in a response from only 300 out of the 1500 members. And because members were called days after the initial interaction, they were less likely to participate and, if they did, they were less likely to accurately rate the service of that specific interaction. This type of survey results in a small sample size and inaccurate results. The contact center also faced challenges: Managers required a more accurate way to measure service and efficient method of implementing training to their agents to raise member satisfaction scores.
The NCAL Pharmacy Call Center implemented Autonomy etalk Qfiniti Survey to gain a more accurate and comprehensive view of its service delivery. Qfiniti Survey provided an automated post-call satisfaction survey in which the results were directly linked to call recordings and specific agents.
The NCAL Pharmacy Call Center has been using Autonomy etalk's Qfiniti Expert since 2005 to train agents on new procedures and processes. After the implementation of Qfiniti Survey, the contact center found another use for Qfiniti Expert that directly affected member service scores. The survey revealed that agents in the contact center needed training on having more effective and empathic interactions with a specific group of Kaiser Permanente members. By using Qfiniti Experts jointly with Qfiniti survey, the NCAL pharmacy call center improved member satisfaction. Autonomy etalk Case Study on Kaiser Permanente