Data Privacy
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Data Privacy Solution

As the number of customer interactions and interaction types continue to grow, businesses are forced to straddle the line between employee empowerment and the security of sensitive data. Coupled with growing compliance requirements and the exploding costs of resolving data breaches, this problem is only getting bigger.  A single misstep can lead to erosion of customer confidence, brand damage and regulatory penalties.

  • Security breaches cost companies $54 Billion US in 2008
  • Personal identify theft is the number one crime in the world
  • 285 million data records were compromised in 2008

The loss of corporate data and sensitive customer information has become one of the greatest liabilities for global businesses and governments. As front line employees interact freely with customers through phone, web content, email, and online chat, each interaction is subject to a host of privacy, legal and corporate regulations which are often overlooked in corporate governance and compliance policies.  Data theft can be deterred with by active monitoring, analyzing, and archiving potentially criminal interactions taking place within the organization.